A key strength of this partnership is the proactive approach of Shine’s staff team.  They know their residents well, demonstrate clear professional care, and proactively promote our drop-ins.  This has created a positive environment for our team that feels like real partnership working, which isn’t always the case in similar supported accommodation settings.  Their proactive engagement helps to ensure that residents who may otherwise face barriers to healthcare still have a clear and accessible route to support.

I am writing to express my deepest gratitude for the exceptional care and support your team at Carlton Lodge has provided to my brother over the past two years.

For the full letter, click here

I would like to say a huge thank you to all the Shine workers for their amazing efforts in supporting AA transitioning out of hospital.

AA has had a very lengthy admission at Chase Farm and his discharge planning required a lot of hands-on support to ensure that it was successful in helping him towards maintaining his mental wellbeing as he moves forward with his life. AA himself has reported positively each week from the support he has received from the staff at Carlton Road. I am sure you will continue the great working relationship you have built with us, the inpatient team and with our community colleagues.

Thank you again!
Forensic Social Worker

“The staff team are consistent, they are all very motivated. They treat the clients with respect and build a rapport even with service user’s who are difficult to engage. The staff are very observant and monitor people closely to identify physical health issues that have gone unnoticed or to notice patterns in mental health symptoms, or reasons for certain behaviours”

“It’s so good seeing them (the service users) have top class facilities.”

“Congratulations to you all on 10 years of Shine, very well done on a most successful and valuable service that has and continues to make such a positive difference in many lives. Thank you for all that you continue to do.”

“Management are supportive and approachable and are always willing to find a solution to any problems.”

“Working for Shine is a very enjoyable experience. You get to meet people from all walks of life. We have a diverse team and everyone is friendly and willing to help.”

“Your risk assessments are brilliant. Certainly the best I have seen so far.”

“Shine Partnerships continue to provide an excellent service to ourselves and our users, maintaining regular dialogue, updates and joint working”

“You guys sorted me out and I’m grateful. Your company is a ray of sunshine”

“Your communication with the team is excellent and that puts you right up as one of the best providers”